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Yeah, broken jewel cases happen, that's not a big deal. Naxos' handling of their vinyl titles, however, is negligent at best.
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For those suggesting buying replacement jewel cases in bulk to compensate for Naxos shit packaging.
The issue isn’t just about cracked cases, yes they can be replaced, the issue is the fact the liner notes and any other supplementary printed material can get damaged by the shards of broken plastic in the case. Not to mention scratches to the discs.
If you live in America you may just end up with a slight cracked case, which is great, just swap it out with a spare. However if you are an international customer, that slight damage is exacerbated when enduring the tribulations of international travel.
I guess it is one of those things that it may seem trivial when it doesn’t happen to you. Try having a package of smashed goods with your hard earned money and poor customer service from VS, then tell me you are not pissed off.
Incidentally the rare times, (and I mean rare), that I have had damaged goods from Intrada or Lalalandrecords they have been fantastic in sorting out the issue. The thing is Intrada and Lalalandrecords think of the customer and pack well for international delivery so they are already ahead of the curve. Naxo Jiffy bags for international posting? C’mon FFS!
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Also, if the liner notes or CDs are damaged (as a result of a broken case), that's another story. But that happens far less often.
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I didn't get any shipping emails from Varese/Naxos, but RAGGEDY MAN arrived in the UK today. Happily there was no Customs/Royal Mail charge (under £18 value, as it was the only CD I ordered, and delivered by DHL rather than Royal Mail). Unpadded corrugated cardboard packaging, but the case is uncracked and a gentle shake reveals nothing loose or broken inside. I won't be unsealing it until I'm ready to listen to it.
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Better you get Raggedy Man by accident instead of Robocop 2 than the other way around, when Raggedy Man is sold out and they may not be able to replace it! Seems like maybe you just got a free super rare Goldsmith CD, which if you don't want you can probably resell at quite the markup (or be nice to one of the people here who missed out, and sell it to them at your cost).
I very much doubt Robocop 2 will sell out soon.
Yavar
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