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Posted: |
Dec 1, 2017 - 9:45 PM
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By: |
shadowman
(Member)
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Well I did, and I'm not happy. I rarely if ever complain about anything on this board, but the horrendous packaging of this set is the worst ever. To begin with, the outer box which houses the whole set was damaged in shipping; creased on the vertical edge of the fold in box, and on the bottom of the outer box itself, which is coming apart. And that's not the worst of it. A slightly creased box I can live with, but it's the fact that every disc of the 8 have surface scratches to varying degrees. I'll have to make sure all play without any issues, but even if they do, they should not be scratched at all for a brand new product. It is the cardboard which houses each disc which is the culprit here. And don't nobody tell me that I shouldn't worry about the packaging and just be grateful that Varese released the set at all. Maybe if you receive your sets and the discs are scratched the way mine are, you'll feel the same as I do. Each disc should have been enclosed in its own separate plastic lined sleeve like the LP to CD set. Every disc in that set was scratch free in brand new condition. And don't tell me that this forum is not the place to air such a grievance, and that I should call Varese instead. Believe me, come Monday, that's exactly what I will do.
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Posted: |
Dec 2, 2017 - 5:19 AM
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By: |
Brianmcb
(Member)
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Well I did, and I'm not happy. I rarely if ever complain about anything on this board, but the horrendous packaging of this set is the worst ever. To begin with, the outer box which houses the whole set was damaged in shipping; creased on the vertical edge of the fold in box, and on the bottom of the outer box itself, which is coming apart. And that's not the worst of it. A slightly creased box I can live with, but it's the fact that every disc of the 8 have surface scratches to varying degrees. I'll have to make sure all play without any issues, but even if they do, they should not be scratched at all for a brand new product. It is the cardboard which houses each disc which is the culprit here. And don't nobody tell me that I shouldn't worry about the packaging and just be grateful that Varese released the set at all. Maybe if you receive your sets and the discs are scratched the way mine are, you'll feel the same as I do. Each disc should have been enclosed in its own separate plastic lined sleeve like the LP to CD set. Every disc in that set was scratch free in brand new condition. And don't tell me that this forum is not the place to air such a grievance, and that I should call Varese instead. Believe me, come Monday, that's exactly what I will do.
For the price this should not have happened. For what is the oldest lable around, standards at Varèse seem to be slipping. There's been some minor issues (wrong tack/time listing on The Haunting), medium issues (glitch on the Starship Troopers CD) and major issues like scratched CDs. Most of these issues don't affect me, however it does seem to damage the brand a bit.
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Posted: |
Dec 2, 2017 - 6:53 AM
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By: |
leagolfer
(Member)
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Well I did, and I'm not happy. I rarely if ever complain about anything on this board, but the horrendous packaging of this set is the worst ever. To begin with, the outer box which houses the whole set was damaged in shipping; creased on the vertical edge of the fold in box, and on the bottom of the outer box itself, which is coming apart. And that's not the worst of it. A slightly creased box I can live with, but it's the fact that every disc of the 8 have surface scratches to varying degrees. I'll have to make sure all play without any issues, but even if they do, they should not be scratched at all for a brand new product. It is the cardboard which houses each disc which is the culprit here. And don't nobody tell me that I shouldn't worry about the packaging and just be grateful that Varese released the set at all. Maybe if you receive your sets and the discs are scratched the way mine are, you'll feel the same as I do. Each disc should have been enclosed in its own separate plastic lined sleeve like the LP to CD set. Every disc in that set was scratch free in brand new condition. And don't tell me that this forum is not the place to air such a grievance, and that I should call Varese instead. Believe me, come Monday, that's exactly what I will do.
Who's the courier? That's unlucky, sorry to hear that.
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Posted: |
Dec 2, 2017 - 8:00 AM
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By: |
leagolfer
(Member)
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OP, does mention shipping issues, sometimes it happens, I had one bad experience with a box-set its not pretty.
If you mean the box damage (an issue, not issues), again that's Varese (or actually Naxos) not using enough inner packaging to protect from any shipping damage, which is always a possibility. Dont blame the messenger. 
Well, if that's the case! Packaging, then maybe I'll pass on this set, OP will be refunded.
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Posted: |
Dec 2, 2017 - 8:16 AM
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By: |
leagolfer
(Member)
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well, we dont know if the damage during shipping caused the scratches, or if they were scratched being in cardboard sleeves. If the former, maybe it was a perfect storm of issues. But even without a shipping problem, tyvek sleeves would help to avoid surface scratching in the long run.
I got no problem with sleeves, card, only the Nightmare box was an issue, sleeves/scratches, its well forgotten now the expansions, re-masters made up for it, I agree! TYVEK needs to be used every-time.
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I received mine yesterday and it was crushed on the left spine. The top smashed up. Horrible packaging for such nice set. No extra bubble wrap, just shoved in a jiffy pak. Come on, guys - we all have some issues that arise time to time with mailing, but considering the cost and the delicate nature of this box set this is really inexcusable. The frustrating thing here is that its not easily replaced like a plastic case.
This was done by Naxos that is handling Varese's fulfillment duties now. If I were Varese I would be furious with them.
MV
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