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Did you buy this from them via eBay, or just through their website? Personally, I'm not aware of any all-encompassing legislation or policy (unless it was through eBay, whose policies apply to everyone equally, regardless of country of residence) that spells out a buyer's rights, whether in North America or Internationally. Individual countries tend to enact Consumer Protection Acts/etc., but I don't think they hold any water when dealing with companies in other regions. That other country's laws and/or the policies of the specific company you're dealing with are going to take precedence (usually international shipping policies are spelled out on a company's website in pretty plain site).
Personally, I've yet to find sellers more reliable than any of those I've dealt with in Japan. They're by far the most courteous and reliable. So I'm sure, if you don't receive the package, they'll be willing to send it again (provided the contents weren't worth a huge amount of money, in which case it was unwise to send it unregistered). But how long as it really been? Unless it was sent EMS (which I've received from Japan in just 2 days in the past), it could take quite a while... and unregistered, depending on the size, it could easily take a month or more depending on the timing of flights and the mood the customs people are in at the moment.
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Posted: |
Aug 16, 2014 - 1:35 PM
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By: |
Chris Avis
(Member)
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Did you buy this from them via eBay, or just through their website? Personally, I'm not aware of any all-encompassing legislation or policy (unless it was through eBay, whose policies apply to everyone equally, regardless of country of residence) that spells out a buyer's rights, whether in North America or Internationally. Individual countries tend to enact Consumer Protection Acts/etc., but I don't think they hold any water when dealing with companies in other regions. That other country's laws and/or the policies of the specific company you're dealing with are going to take precedence (usually international shipping policies are spelled out on a company's website in pretty plain site).
Personally, I've yet to find sellers more reliable than any of those I've dealt with in Japan. They're by far the most courteous and reliable. So I'm sure, if you don't receive the package, they'll be willing to send it again (provided the contents weren't worth a huge amount of money, in which case it was unwise to send it unregistered). But how long as it really been? Unless it was sent EMS (which I've received from Japan in just 2 days in the past), it could take quite a while... and unregistered, depending on the size, it could easily take a month or more depending on the timing of flights and the mood the customs people are in at the moment.
Thanks for the input, Megatron. I bought it via their website and It's been about 8 weeks. I'll give it another 2 and then ask about reimbursement.
Chris
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