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Posted: |
Aug 25, 2018 - 2:54 PM
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By: |
johnjohnson
(Member)
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From another forum:
"We will be offering replacements for the errors on Disc 3 (The Sontaran Experiment) and Disc 5 (Revenge of the Cybermen) in the Doctor Who The Collection Season 12 Blu-ray release.
In order to obtain a replacement, please email proof of purchase to this DVD Support line, in the form of a receipt from the retailer. If you do not have a receipt from the retailer, then please email a picture of the product with your full name and postal address in view.
The estimated time frame for the replacement to be available is 4-5 weeks.
Please allow some time for the replacement disc to reach you.
Kind regards
BBC DVD Support"
So, they are aware of the problems.
Some further news regarding the faulty discs. Seems it includes the US and Australian releases.
BBC Worldwide have provided clarification on how to get replacements for the faulty discs within the recently released Season Twelve Collection can be requested.
We will be offering replacements for the errors on Disc 3 (The Sontaran Experiment) and Disc 5 (Revenge of the Cybermen) in the Doctor Who The Collection Season 12 Blu-ray release.
In order to obtain a replacement, please email your name and address and proof of purchase to the appropriate DVD Support line in the form of a receipt from the retailer. If you do not have a receipt from the retailer, then please email a picture of the product with your full name and postal address in view in the picture. This is for fraud prevention reasons.
If you have the UK version, please email VDSupport@bbc.com">DVDSupport@bbc.com.
If you have the US version, Region A replacements, please email VDSupport.NA@bbc.com">DVDSupport.NA@bbc.com directly.
If you have the Australian version and are based in Australia, please email ConsumerCare@roadshow.com.au directly.
The estimated time frame for the replacement to be available is 2-3 weeks.
Please allow some time for the replacement disc to reach you.
We have a high volume of emails and customers to deal with, please bear with us.
Replacement requests and proof of purchase emails should only be sent to these email addresses and not the DVD Enquiry line.
If you have sent your proof of purchase already we will not respond to your email unless there is an issue with your proof. Please await the replacements as outlined above.
Please be assured that we have logged every proof and will get around to replacing all customers discs.
Owing to an administrative issue, some customers erroneously did not receive the correct replacement of Revenge of the Cybermen; DVD Support have apologised for the error, and advise:
If you have received the incorrect Disc 5, we will re-send it when available please re-email the DVD Support line only once with your postal address only. You do not need to resend your proof of purchase.
http://www.doctorwhonews.net/2018/08/s12-replacement-discs-230818070008.html
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Season 18 is a favourite of mine for many reasons. The last Tom Baker season, the first time the Radiophonic Workshop handled the music scoring full time, and the return of The Master after five years. It was after this season I entered 'official' fandom in a big way. Joining the Doctor Who Appreciation Society and doing conventions. It was also after this season aired that we were treated to a rerun season of stories from all the Doctors up to this point ('The Five Faces of Doctor Who') whilst we waited for the arrival of Peter Davison's first season. Something never done before on UK tv, repeats of previous lead actor's Doctor Who stories.
Sadly I won't be bothering with these BDs while they are limited editions. Not keen on digipack style packaging, or the idea that we have to rush to get 'em before they're off the market unless we want to spend stupid money. If they don't release them in nice standard plastic packaging I'll content myself with not double-dipping and carry on enjoying the dvds. Cheers BBC you sure know how to persuade me to save money.
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Season 18 is a favourite of mine for many reasons. The last Tom Baker season, the first time the Radiophonic Workshop handled the music scoring full time, and the return of The Master after five years. It was after this season I entered 'official' fandom in a big way. Joining the Doctor Who Appreciation Society and doing conventions. It was also after this season aired that we were treated to a rerun season of stories from all the Doctors up to this point ('The Five Faces of Doctor Who') whilst we waited for the arrival of Peter Davison's first season. Something never done before on UK tv, repeats of previous lead actor's Doctor Who stories.
Sadly I won't be bothering with these BDs while they are limited editions. Not keen on digipack style packaging, or the idea that we have to rush to get 'em before they're off the market unless we want to spend stupid money. If they don't release them in nice standard plastic packaging I'll content myself with not double-dipping and carry on enjoying the dvds. Cheers BBC you sure know how to persuade me to save money.
I'm perfectly happy with the DVDs. As I've said before, it's mostly studio footage recorded on video cameras, so there's no real benefit to a blu-ray release. And the new extras aren't motivation to buy them either.
Season 18 is also a favourite of mine. It's an improvement over what had gone before. I'd suggest Seasons 18 and 19 are the high point of the entire run.
While the last opinion is a little on the strong side for someone who grew up with the first four Doctors, I do agree about Season 18. It was breath of fresh air when it came after the Graham Williams produced series, especially the slap-happily made 17. And your point about the amount of improvement in quality over the dvds is of course the main reason for not double dipping. I suppose I was hoping they would not only be slimmer in non-limited edition packaging, but also eventually sold at sale price, by which time I MIGHT succumb to the extras and that minimal improvement.
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The issue is quite simple, JJ. It's called fleecing a gullible fanbase. But if the US and Australian releases are non-limited, it bodes well for possible later straight releases here. All the new series boxsets came out in regular packaging after initial releases. And the UK Amazon entries do say "Limited Edition PACKAGING". So I'll play the waiting game. It's not as if I haven't got them anyway in reasonably good dvds.
We also get 'steelbook' releases, as with Shada, which was also released as a standard package, but guess what? Without the previous versions of the story (vhs/net based Paul McGann versions). Only the steelbook one had those, while the US and Australia of course got the lot in standard packs. There's a phrase over here: 'rip-off Britain". And these are good examples.
Oh, and unless you're joking the 'Season One' just relates to the first Davison Season.
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Posted: |
Nov 30, 2018 - 11:21 AM
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By: |
johnjohnson
(Member)
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The issue is quite simple, JJ. It's called fleecing a gullible fanbase. But if the US and Australian releases are non-limited, it bodes well for possible later straight releases here. All the new series boxsets came out in regular packaging after initial releases. And the UK Amazon entries do say "Limited Edition PACKAGING". So I'll play the waiting game. It's not as if I haven't got them anyway in reasonably good dvds.
We also get 'steelbook' releases, as with Shada, which was also released as a standard package, but guess what? Without the previous versions of the story (vhs/net based Paul McGann versions). Only the steelbook one had those, while the US and Australia of course got the lot in standard packs. There's a phrase over here: 'rip-off Britain". And these are good examples.
Oh, and unless you're joking the 'Season One' just relates to the first Davison Season.
Paul,
That seems to be the case with the US release. It's available at shops like Best Buy as well as Barnes and Noble. The design I've seen for the Australian release would indicate it's the limited edition, but I can't be certain.
If it's a case of the regular style packaging arriving at a later date, then perhaps I will wait for these.
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Oh, and unless you're joking the 'Season One' just relates to the first Davison Season.
Amazon should do a better job of obtaining better artwork...LOL
I do think that it's going to get confusing somewhere down the line. There's Colin Baker's first story which is not part of his first season, and being extremely optimistic there's the last Hartnell/first Troughton season.
Maybe someone somewhere should have thought about something more generic for the range that actually works..
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