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I just got mine today- it's great to finally retire the bootleg. Sound quality is great, as is the booklet. The Shadow has been one of my favorite Goldsmith scores since I first saw the movie.
Special kudos to the crew at SAE. I ordered this from Amazon/ SAE for the low/wrong price of 21 bucks, and not only did it ship in 2 days...they threw in a bonus cd for free: Laurel and Hardy Laughtoons (an older 2007 SAE release). I know they lost money because of my cheapskate ways at Amazon, but to add a bonus goes above and beyond.
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To anyone who ordered direct from Intrada... how long does it usually take for them to ship the CD after completion of order and for it to arrive, stateside, California? Just ordered mine today (near 3pm) and wondered how long it will take.
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Posted: |
Jul 31, 2012 - 11:59 PM
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By: |
Carcosa2004
(Member)
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No, they shouldn't. This perspective of the consumer has always bothered me.
Why? In my business, when I have incorrectly priced an item or service, I've gone ahead and honored that price for current customers before then correcting it! After all, it WAS my mistake. And this was SAE's.
Most businesses follow this policy. It's the honorable thing to do, and the smarter option for customer relations! I wonder if anyone at Amazon looked askance on SAE, seeing them cancelling perfectly valid orders for this reason. It just isn't kosher to list an item at a price and then turn around and throw it back at customers who order it for that price. This is a case where the customer is always right.
I certainly can understand SAE withdrawing the mistaken price, but they should have honored the orders they received up to that point.
Its terrific that you have decided to do what you've done, and I mean that sincerely , but I don't know why its relevant to whether or not anyone should do it.
What if they never caught the mistake? Would they be expected to take a huge loss because of an error as such? I have no idea how many orders were placed at the wrong price. Its a self serving, greedy position on the part of the consumer to expect them to honer the price, all for an error. What if they mistakenly listed it at $2.99? Should they honor that as well? Regardless of the dollar amount error, the principle is the same.
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What if they never caught the mistake? Would they be expected to take a huge loss because of an error as such? I have no idea how many orders were placed at the wrong price. Its a self serving, greedy position on the part of the consumer to expect them to honer the price, all for an error. What if they mistakenly listed it at $2.99? Should they honor that as well? Regardless of the dollar amount error, the principle is the same.
Hi, I'm a self-serving greedy consumer.
My post here is one of those which (I presume) helped SAE catch the mistake.
I've given SAE hundreds if not thousands of dollars over the last decade.
My Intrada "Shadow" order was canceled.
Before these posts, another customer who paid the wrong price was rewarded with a free bonus CD.
SAE is within their rights to cancel orders, just as I am within mine to take future business elsewhere.
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What if they never caught the mistake? Would they be expected to take a huge loss because of an error as such? I have no idea how many orders were placed at the wrong price. Its a self serving, greedy position on the part of the consumer to expect them to honer the price, all for an error. What if they mistakenly listed it at $2.99? Should they honor that as well? Regardless of the dollar amount error, the principle is the same.
Hi, I'm a self-serving greedy consumer.
My post here is one of those which (I presume) helped SAE catch the mistake.
I've given SAE hundreds if not thousands of dollars over the last decade.
My Intrada "Shadow" order was canceled.
Before these posts, another customer who paid the wrong price was rewarded with a free bonus CD.
SAE is within their rights to cancel orders, just as I am within mine to take future business elsewhere.
Exactly true. You are free to do so.
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Any employee of a business that is offering a "new" product such as CDs should be knowledgeable on that release and it's price. The person who posted the listing on Amazon failed for SAE? But, if you are filling orders, you should have seen the price difference at the time you are folding up the invoices? SAE should have completed the existing orders not cancelled them, then changed the price. Mistakes happen, but a business has to make things right for future business.
I was going to place an order for THE SHADOW but held off, now when I look at Amazon, I would purchase it from Intrada on Amazon, because I would save almost $6 from the SAE price with Intrada's lower price and free shipping. This is also cheaper than buying it directly from Intrada with the free shipping.
I did think it was interesting how an above poster got a free CD with the lower priced THE SHADOW. Who determines who gets a free CD or was it also a mistake? I stopped using SAE awhile back mainly because I could get better shipping prices at a different dealer, plus the releases are delivered faster, in some cases 4-5 days faster. When they were giving out the composer cards and magnets, for some reason everyone else was getting these items and I never got any, where my orders not big enough?
Off subject - I worked many years in customer service and was screamed at and had stuff thrown at me many times. A few of the times the customers were right, but I was told by my boss that that we were right and to fix it. Let's just say I no longer work there by my choice! When a business has a company policy that is printed on a plaque for all your customers to see and your manager takes it down for the shift he was working and you get in trouble when you come in and hang it back up, there is something wrong. I just could not work there anymore, when we were told to lie to customers! When the owner asked why I was leaving, I told her and she did not believe it and after 11 years my old manager is still working there and still as the manager. I am not surprised.
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I thought the main theme was fairly similar to Elfman's Batman...
I always thought Elfman's Batman theme was fairly similar to the music used for The Shadow in it's radio incarnation. That was Saint-Saens "Le Rouet d'Omphale" (a section about 3 minutes into the piece) - and I think Goldsmith was probably making a nod to that in his score to The Shadow.
The main theme for The Shadow is nearly identical to Waxman's Prince Valiant. I'm sure it's already been mentioned in this thread, but there you go.
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Actually, I emailed Ed and informed him of this. Why should I have to pay full retail when others are getting it for less because of a mistake? If they kept it like this in order of fairness they would have to then reimburse all those who ordered from them at full price.
I'm glad they cancelled your order.
I'm glad you are glad, but cancelling the orders was not the thing to do. Process those orders and change the price to correct the mistake. If this was done on eBay or a site where feedback could be left, what would the buyer have done? Left negative feedback? I would have? The seller is responsible for the listing of an item. I have eaten my fair share of mistakes.
In all fairness, I have seen a lot of sellers who have different prices for the same item, but on different sites. So, they would not have to reimburse all those who ordered from them directly at full price, although it would be a good customer service thing to do, but they would not do that becuase they have changed the price and only had to eat the handful that they lost money on. They will make it back on their RARE, OUT OF PRINT OR USED CD RELEASES section of their site. Let us not forget (they would like us to) about their PREDATOR CD issue years back and that is another reason I buy from another dealer.
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Actually, I emailed Ed and informed him of this. Why should I have to pay full retail when others are getting it for less because of a mistake? If they kept it like this in order of fairness they would have to then reimburse all those who ordered from them at full price.
I'm glad they cancelled your order.
I'm glad you are glad, but cancelling the orders was not the thing to do. Process those orders and change the price to correct the mistake. If this was done on eBay or a site where feedback could be left, what would the buyer have done? Left negative feedback? I would have? The seller is responsible for the listing of an item. I have eaten my fair share of mistakes.
In all fairness, I have seen a lot of sellers who have different prices for the same item, but on different sites. So, they would not have to reimburse all those who ordered from them directly at full price, although it would be a good customer service thing to do, but they would not do that becuase they have changed the price and only had to eat the handful that they lost money on. They will make it back on their RARE, OUT OF PRINT OR USED CD RELEASES section of their site. Let us not forget (they would like us to) about their PREDATOR CD issue years back and that is another reason I buy from another dealer.
Well, I'm not glad they cancelled it. I'm not even taking the position on whether its a good customer service practice or not. Maybe it would have been. I just don't feel they are obligated to eat it on a mistake. It's even less relevant whether or not they "make it back" somewhere else. I think its not a good thing to capitalize on someone else's mistake, or be miffed when it doesn't work out in one's favor. I've spent hundreds, maybe over a thousand bucks with SAE over the last year or so as well. I'm happy with them. Others may not be...and thats OK.
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If we can talk about this wonderful release instead of customer complaints with other sites...
Received it today courtesy of Intrada and its great! Didnt care much fo the film itself when i saw it back in '94 but always liked Goldsmiths score.Never bought the original album back then as i thought the pitful amount of music available was an insult to fans lke myself.Well my patience paid off finally as i spent two wondeful hours this evening listening to this masterpiece!
The theme is quite memorable and well integrated into the action sequences.Highlights of course are ' Chest Pains ', 'The Tank ' and both previously unreleased versions of ' The Mirror '.The love theme is quite lovely and i wish Mr Goldsmith had created a concert version of this piece as its that good.Its appearance in the score is quite brief even in this expanded release.
Many thanks Intrada!
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I thought the main theme was fairly similar to Elfman's Batman...
I always thought Elfman's Batman theme was fairly similar to the music used for The Shadow in it's radio incarnation. That was Saint-Saens "Le Rouet d'Omphale" (a section about 3 minutes into the piece) - and I think Goldsmith was probably making a nod to that in his score to The Shadow.
The main theme for The Shadow is nearly identical to Waxman's Prince Valiant. I'm sure it's already been mentioned in this thread, but there you go.
Wow, you`re absolutely right. Never knew that. I am listening to Prince Valiant right now (a fantastic score btw.) and the first 6 notes are identical. I wonder if that was coincidental since I can`t image that they`ve temp-tracked The Shadow with the Waxman score. I mean both scores are overall totally different.
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there goes Riotengine's 'profit' from COMIC CON
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If we can talk about this wonderful release instead of customer complaints with other sites...
Mine arrived today as well, but being in the middle of a move I won't be able to give it much of a listen for a bit. I'll be watching here though for the reviews....
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